Terms of service

Terms of Service

Last Updated: 17-7-26

Welcome to Novastella Jewells By accessing our website and/or purchasing jewelry from us, you engage in our “Service” and agree to be bound by the following terms of Service

Please read these Terms carefully before accessing or using our website.

1. Eligibility and Account Security

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2. Product Information and Disclaimers

We strive to display the colors, textures, and details of our jewelry as accurately as possible. However:

Natural Variations: Many of our pieces feature natural gemstones, pearls, or handmade elements. You acknowledge that slight variations in color, shape, and size are inherent to natural materials and artisan craftsmanship and are not considered defects.
Sizing: It is the customer’s responsibility to ensure the correct ring size or chain length is ordered. Please refer to our [ Sizing Guide] before purchasing.
Availability: We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction, and to discontinue any product at any time.

3. Custom and Bespoke Orders

For custom, modified, or made-to-order jewelry pieces:

A non-refundable deposit of 100% may be required before design or production begins.
Custom orders are final sale and cannot be canceled, returned, or exchanged once production has commenced.
Production timelines given for custom pieces are estimates and may vary based on material availability and design complexity.

4. Pricing and Payment

All prices are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part thereof) without notice at any time.
We accept payment via Visa, Mastercard, PayPal, Apple Pay You agree to provide current, complete, and accurate purchase and account information for all purchases.

5. Shipping, Delivery, and Insurance

Shipping Fees & Taxes: Shipping costs and applicable taxes will be calculated at checkout.
High-Value Shipments: For security, orders over $500 may require a signature upon delivery.
Lost or Damaged Packages: Once a package is handed over to the shipping carrier, risk of loss passes to you. We strongly recommend choosing a shipping option that includes tracking and insurance.

6. Returns, Exchanges, and Alterations

We Are Not Accepting Return Products

In the rare event that your jewelry arrives damaged during transit or if you receive the wrong item, we will absolutely make it right.
To report a damaged or incorrect delivery:
Report Within 24 Hours: You must contact our customer care team via email at novastellasupport@gmail.com or WhatsApp at +61 432 836 585 within 24 hours of receiving the package.
Provide Proof: To help us verify the issue, please share a clear video of you opening the courier package for the first time (Unboxing Video), along with high-resolution photos of the damage.
Resolution: Once verified by our quality control team, we will arrange a secure pickup and rush a brand-new replacement piece to you at no additional cost.
Please note: If a mandatory unboxing video is not provided, or if the issue is reported after 24 hours of delivery, we will be unable to process a replacement.

7. Jewelry Care and Wear Disclaimer

Proper care is essential to maintaining the longevity of your jewelry. We are not responsible for damage caused by:

Exposure to chemicals, perfumes, pools, or hot tubs.
Normal wear and tear, including the natural tarnishing of sterling silver, scratching of metals, or bending of prongs due to impact.
Loss of gemstones due to improper handling or lack of maintenance.

8. Intellectual Property

All content included on this site—including jewelry designs, text, graphics, logos, images, and digital downloads—is the exclusive property of Novastella Jewels and is protected by international copyright and trademark laws. You may not replicate our designs or use our branding without express written permission.

9. Limitation of Liability

In no case shall Novastella Jewels, our directors, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind arising from your use of any of our products or services.

10. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australian Govermant